Learner Support Officer

Post title: Learner Support Officer
Salary: £25,000 - £30,000
Hours: Full-time

All applications must be received by 27th May at 11.59pm. For those shortlisted an initial half hour interview will take place remotely, with an in person second interview thereafter.

This role sits within the Community Education and Training team, working to support our learners to access and stay enrolled in our wide range of adult learning provisions.

This role is responsible for ensuring all learners who require it can access comprehensive support. With a particular focus on learners with additional needs, you will work with colleagues and tutors to implement strategies and support plans for individuals and groups, to aid their learning, support attendance, retention, progression, achievement and enhance their educational experience. This includes monitoring learner’s attendance and contacting them via phone, email or arranging a meeting in person, to check if additional support is needed (including pastoral support).

You will work with our Adult Safeguarding Lead to support safeguarding cases across our departments, including keeping Safeguarding records, making referrals, and building a database of local support services available to learners and other service users.

We are looking for a dedicated individual who is passionate about supporting learners to ensure they have the best opportunity to thrive on their learning journey. Your work will include contributing to the organisation of our termly learners’ forum to celebrate achievement and attending events in the community to publicise our work. A strong understanding of how your team sits within the wider work of the organisation and building strong relationships internally, as well as using your excellent communication skills to work within the wider community, is essential to the role.

The successful applicant will have experience of working with vulnerable individuals or groups, be committed to Safeguarding, have excellent administration skills, be flexible and excited about being at the heart of an exceptionally busy team committed to providing an excellent service to High Trees’ users.

 A day in the life of a Learner Support Officer

A typical day as Learner Support Officer may include meeting one to one with learners who have been identified as needing support to work with them on how they can succeed in their course and creating a learner support plan, monitoring attendance at that week’s courses and calling any learners who are at risk of falling behind to find out if learner support can assist them, making a referral to our local foodbank where a need has been identified and working with colleagues on an event to celebrate learner achievement at the end of the term.

How to apply:

Please send a completed CV, covering letter (no more than 2 pages) explaining how you meet the key accountabilities and the personal specification, the applicant monitoring form and the additional information form to admin@high-trees.org with ‘Learner Support Officer’ in the subject line.

If you have any questions about the role or High Trees, please contact admin@high-trees.org or call 0208 671 3132

Job Pack
Application Monitoring Form
Additional Information Form